At Water Floods Restoration we know that no disasters are the same. Each is a different situation with unique challenges. Knowing what to expect or the unexpected can be helpful during difficult scenarios and circumstances.

I have an emergency situation at my building/property, who do I call?

If you have an emergency, priority is always life and safety. If there are pressing safety issues, evacuate the building and call the authorities.

The next priority is to gain control of the situation and begin immediate mitigation to prevent further damage. Contact Water Floods Restoration by calling our 24-Hour Emergency Help line 877-557-4005

Our representative will ask you to provide basic damage and contact information. A local damage specialist representative will contact you and make arrangements for an initial site inspection and damage assessment. If you will be filing an insurance claim, it is also important to contact your insurance carrier. Water Floods Restoration will work directly with your insurance company to streamline the process for you.

You may also fill out a contact form online. The form will be automaically sent to an assigned damage specialist.

Is it safe to turn the power back on if the damage is not extreme?

If the electric, gas or water supply has been affected or even turned off by first responders, do not turn the utilities on until a qualified official or professional has checked the systems and determined it is safe to turn them back on.

What if my building or facility is not located near Water Floods Restoration location? How long will it take?

In most cases, there will be an estimated 30 minutes to 2 hour on-site response time to any location, depending on traffic, access issues, or other unforeseen circumstances. It may also vary depending on the impact of a catastrophe and other elements. If there are restrictions for access, Water Floods Restoration is known for getting in prior to many responders.

I already have a maintenance team. Do I still need to call a restoration company?

Yes. Water floods restoration is your recovery partner. Even if your maintenance team has already handled the initial response, it is best to get Water Floods Restoration involved as soon as possible. We offer more specialized services, tools and techniques that can ultimately minimize your business interruption, long-term damage and associated costs. We can work directly with your maintenance and emergency preparedness team to make sure all of your disaster recovery plans are followed and your business operation can resume as quickly as possible.

What is a work authorization form and why do I need to sign one?

Before the process begins, you will be asked to sign a work authorization form. This gives Water Floods Restoration permission to work in your building or facility and to communicate with and provide a courtesy copy of the invoice to your insurance company. Your execution of this form is important for emergency mitigation.

For additional work beyond the emergency phase, a more detailed scope is typically produced in advance utilizing Xactimate so_ware. Xactimate is the accepted estimating program for the majority of major insurance carriers, ensuring industry-standard pricing and a faster insurance claim resolution.

Are all of your onsite services performed by employees? Do you subcontract services?

The majority of services are performed in-house with Water Floods Restoration. We are not a franchise operation, this allows for much greater control over the quality and consistency of our services. Exceptions include major construction trades (i.e., electrical, plumbing, HVAC), specialty trades, engineering firms, environmental tesing firms, and manual labor sources. Size, scope and location determines how much Water Flood Restoration self-performs on a project. Water Floods Restoration pre-qualifies and maintains strong relationships with major national subcontractors and suppliers for quality service and volume discounts. We also routinely work with subcontractors already pre-qualified by a property or facility manager.

My company is interested in establishing a relationship with Water Floods Restoration for all of our restoration needs. How do we start that process?

We would be pleased to form a partnership and on-going relationship with your company. This can be achieved several different ways:

Contact your local Water Floods Restoraton office or call our Help line at 8775574005

Contact Us via our website. An account representaive will reach out to your company to begin the process.

For immediate assistance, call now 8775574005